Effective Date: 01/01/2025
At Marzeneb Studio, customer satisfaction is our priority. Please review our refund policy below:
1. Refund Eligibility
- Refunds are available for unused premium themes and plugins if requested within 14 days of purchase.
- AI tools and mentorship services are non-refundable after access has been granted.
2. Conditions for Refunds
- You must provide proof of purchase.
- Refunds are processed only for technical issues or misrepresentation of product descriptions.
3. Refund Process
- Submit a request to contact@marzenebstudio.com
- Refunds are processed within 7-10 business days.
4. No Refunds for
- Downloaded or activated digital products.
- Monthly subscriptions once the billing cycle starts.